FAQ

 

1. What isn’t covered by the warranty?

● Purchases from unauthorized resellers

● Improperly operated devices

● Lost or stolen products

● Purchases made over 12 months ago (unless otherwise stated)

● Non quality-related issues (after 30 days of purchase)

● Free products

2. When does the warranty begin?

● It begins the day you place your order.

3. How do I claim the warranty?

● Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

● If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at service@tendak.com

4. What is a valid proof of purchase?

● Order number.

5. What if I don’t have any proof of purchase?

If you made your purchase through Tendak website, we may be able to locate your order using your email address, name or shipping address.

● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

6. Will the warranty be renewed if my product is replaced?

● The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.